Today we’re introducing a new API that allows you to securely connect offline conversion events to your digital advertising programs, allowing you to measure the full impact of your digital spend. In addition to gaining a more comprehensive view on campaign performance, you’ll also be able to use these insights to better refine your audience lists.

Take the auto industry, for example. Consumers in the market looking to buy a new sedan might start by watching video reviews of popular models. When they’ve narrowed down a few options that fit their needs, they’re likely to search for local dealers and make calls to schedule test drives. Finally, after all of this research, they’ll make their decision and buy directly from one dealer.

If you’re a car maker trying to reach consumers in this journey, you’re probably looking at proxy metrics (i.e. lead forms, time on site, video completion rates, etc.) to measure the success of your digital campaigns, leaving you with a partial understanding of their impact. With the Conversions API you’re able to measure offline activities as well — such as calls, visits or transactions happening in the dealership — giving you a complete view of the customer journey.
Some industry-specific examples

Enabling better decisions

By considering offline actions such as store visits, call activities and in-store transactions you can gain insights that will allow you to make your ads more relevant for consumers and perform better. For example:
  • Exclude existing customers from your new acquisition program and focus on retention and loyalty
  • Re-market to consumers who have called your call center but didn’t purchase
  • Cross-sell new products to frequent visitors of your stores

Getting started with the Conversions API

You can use one of the approved partners to securely integrate with DoubleClick. Approved partners span various use cases including CRM onboarding, call tracking and foot traffic attribution:
                         

      
Conversions API is now available to all DoubleClick accounts. To get started, review the technical documentation in our Help Center, talk to your sales representative or contact one of the partners directly.

Posted by Luke Hedrick
Product Manager, DoubleClick